Work Experience

  • The Juniper Studio

    Founded: Aug, 2019

    UX Designer & Co-Founder

    In 2019, my business partner and I created a web agency after getting an exciting opportunity to consult and build sites around a custom SAAS. As well as web design and development side, my role includes:

    • Building Client Relationships
    • Contract Negotiations
    • B2B & B2C Marketing Activity
    • Financial Management / Forecasting / Invoicing
    • General Business Management
    • Subcontracting and Freelance Team Management
  • Holiday Extras

    Joined: Oct, 2015

    UX Designer

    Working within the UX/UI team, work collaboratively & confidently with the wider business to discover, generate and communicate product solutions. Work with the Product Owners and Key Stakeholders to see these ideas from concept, prototype through to delivery - working closely with the Data and Dev team to determine successes and consider future iterations.

    • User Testing: Organise and conduct sessions. Identify patterns and present outcomes to stakeholders and clients across the UK.
    • Design Excellence: Understand and can explain to others, the impact of great quality vs poor design.
    • Business Understanding: Consider the impact of UX on the team, the business and the customer at all times.
    • Collaboration: Build relationships and collaborates by supporting others, contributing appropriately to discussions and knowledge sharing.
    • Drive: Passionate about my work, the industry and my own development. Always seeking out opportunities to develop my skills, abilities and knowledge.
  • Holiday Extras

    Joined: Oct, 2011

    Senior Front End Developer

    Initially joining the team as a Front End Developer I progressed into a Senior role after 5 months, where my skills were perfectly placed training and mentoring a young and vibrant team, helping to drive new ideas through, and ensuring the highest quality, accessible and performant sites were delivered and maintained.

  • P&O Ferries

    Joined: Apr, 2007

    Web Master / Front End Developer

    • Develop P&O Ferries B2C multilingual digital platform, ensuring all products conform both to company brand guidelines, meet accessibility and usability standards.
    • Liaise with key Marketing and Sales leaders to shape and drive solutions forward.
    • Architect and develop multilingual CMS, provide inhouse training for users.
    • Working with Agile development methodology and XP principles.

Skills

  • /UX

    • UX Research
    • User Testing (qual/quan/guerrilla)
    • A/B Testing
    • Remote User Testing
    • Accessibility
    • UX/UI Design Guides
    • Wireframing
    • Journey Mapping
    • Prototyping
    • Content Design
  • /Attributes

    • Eye for detail
    • Strong communicator
    • Team Player
    • Motivated
    • Technical competency
    • Organised
    • Approachable
    • Flexible
  • /Web Development

    • HTML
    • CSS (SASS/LESS)
    • Photoshop
    • Prismic CMS
    • React
    • Google Analytics
    • Agile

References

Nicki is great at listening to the ideas and concepts of others - she also backs up her own ideas and concepts superbly and is very clear and justified on the rationale.

Ralph Lawrence - Lead Front End, Holiday Extras

Takes a no-BS attitude to problems and shows genuine passion for her work.

Nassim Donald - UX, Holiday Extras

She understands and respects the constraints we must work within whilst also managing to push those boundaries and strive for excellence.

Nick Phillipps - UX, Thomsons Online Benefits

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